Shipping & Returns
How do I get free shipping?
Ahh . . . it’s the age-old (OK, maybe not that old) question for online shoppers everywhere! We are currently offering free standard shipping on orders $49+ excluding orders to Alaska, Hawaii, and other non-contiguous U.S. locations.
Free shipping is applied to the order subtotal after any promo code discounts (and before oversized item fees, shipping fees and taxes).
Also, certain very large or very heavy items are subject to an oversized item fee of $15.Where do you ship in the U.S.?
Domestically, we ship to the 50 U.S. states and the District of Columbia. We strive to get your purchase to you as quickly as possible. Most orders shipping within the continental U.S. arrive within 3 to 7 business days of successful payment processing. Please allow more time for orders shipping to Alaska, Hawaii, and P.O. boxes.
We do not ship to Puerto Rico, freight forwarder addresses, or APO/FPO addresses.
The cost for shipping is determined by the destination of the shipment and the shipping method you choose, whether you are shipping outside the continental U.S. and whether your shipment includes any oversized items. Please see your shopping cart for the shipping charges for your order.Do you ship internationally?
We do not currently ship to countries other than the United States, however, we do ship our toys to shops all over the world. If you contact us and tell us the name of your town and/or a nearby city, we will be happy to try to find some local stores that carry our products.What are my shipping options?
Please note the following about our shipping options:
• The day ranges listed below are estimates for reference. Please check your cart for actual cost and timing for your specific shipment.
• During checkout, you’ll be given an estimated arrival date for applicable shipping service levels.
• Certain factors may affect delivery dates, such as time of day when an order was placed and whether a holiday falls in the delivery range. Always check your cart, email confirmation, or Order History under My Account for delivery details about your shipment.
• We do not ship Internationally.
CONTINENTAL U.S.
P.O. boxes – Standard Shipping only
Free Standard shipping: 3-7 business days
• We offer free standard shipping to the continental US for orders $49+
Expedited shipping: 2-4 business days
• We offer expedited shipping to the continental US for a rate of $29.99.
Rush shipping: 1-2 business days
• We offer rush shipping to the continental US for a rate of $39.99.
ALASKA & HAWAII
• Value Shipping: 12-18 business days, for a flat rate of $22.99.
• Value Shipping on Oversized Items: 12-18 business days, for a rate of $37.99.
• Standard Shipping: 7-18 business days, for a flat rate of $49.99.
• Expedited Shipping: 2-6 business days, for a rate of $59.99.How do I track my order?
We’ll send you a shipping confirmation email when your order ships. This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site. This takes you directly to your Account page, where you will see an Order History section to find information on the shipping method and the tracking number. Should you have any additional questions about your order please contact us or give us a call at 1-800-284-3948.Will my order arrive in one package?
If your order includes several items, they may ship separately and at different times. In order to deliver your purchases to you as quickly and efficiently as possible, items that ship from the same location are grouped together. This could result in part of your order arriving at a different time, but still within the expected delivery window.When will my order ship?
We process and ship packages Monday through Friday. We do not ship on Saturday, Sunday, or holidays. Please note that most items ship within one business day of successful payment processing.What is the oversized item fee?
Certain very large or very heavy items are subject to an oversized item fee of $15.What is your return policy?
Not 100% in love with your product purchased from MelissaAndDoug.com? Your happiness is our mission! After receiving your product, you have 90 days to return it, as long as it’s in new and unused condition and in its original packaging. You’ll also need a Return Merchandise Authorization number so please call our friendly Customer Care Team during business hours at 1-800-284-3948.
We do not offer gift exchanges.
For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. There are no restocking fees.
Melissa & Doug, LLC is not responsible for the cost of return shipping charges for any return.
We recommend using a carrier that provides tracking information.
Please keep the packing list in case you need to arrange for a return. Please keep any emails you receive regarding your order, as they contain important information.
Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.When will I receive my refund?
As soon as we have received and processed your return we will initiate a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.
*Due to Covid-19 and its impact on shipping, we are experiencing delays in receiving returns. This may impact the timing of your refund. We appreciate your patience as we all work through this. Once we receive your return, we will be processing refunds in accordance with our policy.