Care Commitment
What is your Care Commitment?
At Melissa & Doug, we create exceptional play experiences for children and their families, which is why we stand by our products and quality controls. If you have a problem with a Melissa & Doug product you purchased from one of our authorized sellers within two years from the date of purchase, we’ll resolve it! We’re here for you; that’s our Melissa & Doug Care Commitment. Our commitment is to provide exceptional care and service and to ensure a positive consumer experience.
Please note that because we are unable to control the quality of Melissa & Doug products sold by unauthorized sellers, unless otherwise prohibited by law, the Melissa & Doug Care Commitment is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Commitment is limited to the original end-user.
We are lucky to have great relationships with our authorized sellers. If you purchased your item(s) from an authorized seller other than Melissa & Doug, your best bet is to reach out to them first—they’re often in the best position to help. Of course, if you still need some help, our Customer Care Team is here for you. You can call us or submit a care request at this link. Be sure to have a few details handy, like where and when you bought your product, along with proof of purchase and a few photos of the item. We’ll do our best to help make things right. A quick note: Melissa & Doug reserves the right to verify information, require valid proof of purchase, and deny requests at our discretion, especially in cases of suspected fraud or abuse. We may also update, change, or end our Care Commitment at any time.
If you have any questions regarding whether a seller is an authorized seller of Melissa & Doug products, please contact us at AuthorizedSeller@melissaanddoug.com.
Effective: May 20, 2025
Quality & Compliance
Are Melissa & Doug toys safe?
Yes! Absolutely! From day one, the Melissa & Doug signature has been on every product we make. That signature is our commitment that you can trust Melissa & Doug products. Our products comply with U.S., E.U., and other international safety regulations. We go above and beyond when it comes to testing and safety.How does Melissa & Doug test toys?
We test our toys during production and before we place them in the market. We also test our products throughout their life cycle to ensure they continue to meet our standards. We always start with a carefully designed product and have strict manufacturing instructions for our factories. During the production of our products, we have multiple process control points as well as inspections and testing that take place as the product is manufactured.
Lastly, we take the extra step of having certified, third party testing labs assess our products. In addition to testing the finished product, we test paints and coatings frequently to be sure our toys meet or exceed government recommendations limiting heavy metals, lead, and phthalates in children’s items. The tests are conducted by 3rd-party, independently accredited testing laboratories, considered by many to be the best scientific laboratories in the world. Is Melissa & Doug in compliance with the Consumer Product Safety Improvement Act (CPSIA)?
Yes! Here’s our statement:
In August 2008, the Consumer Product Safety Improvement Act (CPSIA) made a number of changes to consumer product safety laws in the USA. Under this law, the amount of total lead allowed in children’s products was gradually reduced. Effective August 14, 2011 no children’s product may contain more than 100 parts per million (ppm) total lead. The lead content of any surface coating is limited to 90 ppm.
We are pleased to tell you that YES, Melissa & Doug products are compliant with the CPSIA regulations. Since our founding, we have had a comprehensive testing program in place for all of the products we produce and sell. Our testing programs are in compliance with the U.S. consumer product safety regulations, and we will continue to stay compliant even as some of these laws evolve and change.
As a result, you can continue buying our products with confidence knowing they comply with the lead standards under the CPSIA. Of course, we also have General Conformity Certificates readily available for products produced after November 2008 as required by the CPSIA as further assurance of our products’ compliance to CPSIA.Where can I find more information about Melissa & Doug product testing?
Learn more about our safety standards, and find both U.S. General Conformity Certificates and E.U. Declarations of Conformity for specific products by visiting our Compliance Library.
Please continue to enjoy our toys with confidence, knowing that we operate a stringent testing program, and perform ongoing testing on our products.
If you have any questions or concerns, our friendly Customer Care Team is ready to help. Please contact us or call us: 1-800-284-3948.
Product Information Library
Where can I find assembly instructions for my product?
Easy! Just go to the product detail page. There you’ll find any assembly instructions or other related documents available as downloadable PDFs. We work hard to make sure our assembly instructions are clear and easy to follow. If you’re looking for instructions for a product not currently sold on our site, please visit our product information library: Product Information Library.Where can I find more detailed information about specific products?
In addition to product descriptions and ideas for Countless Ways to Play, our product detail pages include links to other relevant information, including product instructions, assembly instructions, and more. To find individual product certificates, such as the U.S. General Conformity Certificate or the EU Declaration of Conformity, go to our compliance library: Compliance Library To find information about products not currently sold on our site, go to our product information library: Product Information Library.